How to Communicate in a Stressful Situation.

What makes communication stressful is the involvement of our emotions with those we love. This in turn makes it difficult to address or punish them when they go wrong, due to the uncertainty of how our views will be received. Your ability to communicate in such situation is what makes you a strong and effective leader. Below are tips on how to communicate in a stressful situation:                                    

1.        Gather as much information as possible concerning the matter. That is, know what you have to say and why you have to say it.

2.        Be assertive.

3.        Show empathy not sympathy. (Empathy simply means placing yourself in other peoples’ position so as to feel what they feel. Sympathy on the other hand beclouds your right sense of judgment.)

4.        Be prepared to negotiate.

5.        Choose your words carefully and avoid being confrontational.

6.        Listen

7.       Maintain calm and stay focus on the issue.